Refund Policy

Digital products

Because PTG products are supplied as downloadable digital files, we do not ordinarily provide a refund for a change of mind after delivery or access. This does not remove any remedy you are entitled to under applicable consumer law.

When we will help

Please contact us if:

• the file is corrupted or cannot be downloaded after reasonable troubleshooting;
• the product is materially different from its description;
• you were charged more than once for the same order; or
• the product otherwise fails a guarantee or right that applies by law.

Depending on the issue and your legal rights, we may restore access, provide a replacement, correct the problem, or issue a full or partial refund.

How to request help

Email info@peaktimegarage.comwith your order reference, the product name and a clear description of the problem. We may ask for reasonable diagnostic information, but we will never ask for your full card number or password.

Refund effects

A refunded product may have its download access and licence withdrawn. Refunds and chargebacks also reverse any related promoter commission. Approved card refunds are sent through Stripe to the original payment method; processing time is controlled by Stripe and your bank.

Mandatory rights

Nothing in this policy excludes or limits rights that cannot be excluded, including remedies for faulty or misdescribed digital products under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986 where they apply.